The Goal Is To Improve On Our Relationships

Key To Good Relationships

Be Fair To Yourself And To Others

A. The Framework

1. Build up your confidence and self-esteem.
2. Clarify what you want.
3. Lay claim To your rights

B. Specific Skills

1. Listen To others
2. Speak by using the unselfish word "I"
3. Stick To The important points
4. Manage criticism and complaints
5. Use your body to back yourself up
6. Say "no" with assurance